1. How do I place order? top

Following each item, there is an "Add to Cart" button. Click on the button to add the item to your shopping cart.

2. How do I place order for more than 1 item? top

3. How do I change the quantity I order? top

4. How much does postage & packaging (P&P) cost? top

The P&P is calculated upon checkout based on the total estimated weight of your order. You will be notified of the total P&P payable upon checkout.

5. I have finished shopping, how do I checkout? top

You will find the "View Basket" button on each page, click on the "View Basket" button to go to your shopping cart. Click on "Secure Checkout" to finalise your order.

6. I do not have PayPal account, can I still buy from you? top

Yes, if you have PayPal account, you can pay us via your PayPal account. Otherwise, you can make payment by your credit or debit card via the PayPal checkout. You DO NOT need a PayPal account to buy from our site.

7. Do you ship to outside the UK mainland? top

We presently only ship to UK mainland. We may open the lines to orders outside UK mainland in the future.

8. How do I keep track of my orders? top

You will receive an email from us within 24 hours of your order confirming the status of your order. An email will be sent to you upon dispatch of your order.

9. I did not hear from you after 24 hours of my order, what should I do? top

In most cases, check your "Spam Mail" folder. Some anti-spam software mistakenly add all unknown emails to the spam folder. If you are concerned, send us an email at hpcenq@halfpricecables.com

10. How long does it take for me to receive my orders? top

We aim to dispatch all orders within 24 hours of payment received. You should receive your order within 3 to 5 working days.

11. The item I received is defective, what should I do? top

Unless otherwise specified, all items carry DOA warranty. Contact our RMA department at hpcreturns@halfpricecables.com for return instructions. Once the item is received by our returns department, the item will be tested by our technicians. Should the item be confirmed faulty, a replacement will be dispatched to you, along with reimbursement of your return postage. If the item returned in not faulty, we will charge a handling fee of £5 before returning the item to you.

The entire return-test-confirmation process should take no more than 5 working days.

12. Why are some items priced higher than listed on eBay? top

You may notice some of our items are priced higher than listed on eBay. The reason for that is to save on eBay costs. You may also notice that the P&P on eBay listings are significantly higher to cover the high eBay fees.